Our Commitment to Privacy
Our commitment to privacy and data protection is reflected in this Privacy Statement which describes how Texo AI, an Australian business, collects and processes "personal information" that identifies you, such as your name or email address. Any other information besides this is "non-personal information." If we store personal information with non-personal information, we will consider that combination to be personal information.
References to our "Services" at Texo AI in this statement include our website, apps, and other products and services. This statement applies to our Services that display or reference this Privacy Statement. Third-party services that we integrate with are governed under their own privacy policies.
Texo AI does not collect biometric or identifying information beyond what is outlined in this policy. All data is processed securely, and any personal information is managed in accordance with this policy and relevant Australian privacy laws. Data associated with your account will be deleted upon account removal, subject to any legal obligations to retain such information.
Information Gathering
We learn information about you when:
- You directly provide it to us. For example, we collect:
- Name and contact information: We collect details such as your name and email address.
- Payment information: If you make a purchase, we collect credit card numbers, financial account information, and other payment details necessary to process the transaction.
- Content and files: We collect and retain the videos, documents, or other files you send to us in connection with delivering our Services, including via email or chat.
- We collect it automatically through our products and services. For instance, we collect:
- Identifiers and device information: When you visit our websites, our web servers log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address), device type, operating system, browser, and other software including type, version, language, settings, and configuration.
- Geolocation data: Depending on your device and app settings, we may collect geolocation data (which may be precise or imprecise) when you use our Services.
- Usage data: We log your activity on our website and Services, including the URL of the website from which you came to our site, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website. We also collect information about which web-elements or objects you interact with on our Service, metadata about your activity on the Service, changes in your user state, and the duration of your use of our Service.
- Someone else tells us information about you. Third-party sources include, for example:
- Third-party partners: Third-party applications and services, including social networks you choose to connect with or interact with through our Services (subject to your privacy settings on those platforms).
- Service providers: Third parties that collect or provide data in connection with work they do on our behalf, for example, companies that determine your device's location based on its IP address or assist with payment processing.
- When we try and understand more about you based on information you've given to us. We may infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics ("inferences"). For example, we may infer your general geographic location based on your IP address.
Information Use
We use each category of personal information about you for the following purposes:
- To provide you with our Services: This includes delivering the functionalities of our website, apps, and other products, processing transactions, and fulfilling your requests.
- To improve and develop our Services: We use information to understand how our Services are used, identify areas for improvement, develop new features, and enhance user experience.
- To communicate with you: This includes sending service-related announcements, updates, security alerts, and responding to your inquiries.
- To provide customer support: Assisting you with any issues or questions you may have regarding our Services.
- For marketing purposes (with your consent where required): To inform you about products, services, or promotions that may be of interest to you.
- To maintain safety and security: To protect against fraud, abuse, or harm, and to enforce our terms of service.
- To comply with legal obligations: To meet requirements of applicable laws and regulations.
Information Sharing
We share information about you:
- When we have asked for and received your consent to share it.
- As needed, including to third-party service providers, to process or provide Services or products to you. These providers may include payment processors, data analytics providers, cloud hosting services, and customer support tools. We only share information with these entities if they agree to provide at least the same level of privacy protection we are committed to under this Privacy Statement and comply with applicable privacy laws.
- To comply with laws or to respond to lawful requests and legal processes. This may include requests from government authorities or in response to a court order or subpoena, provided that we will notify you unless we are legally prohibited from doing so. We will only release personal information if we believe in good faith that it is legally required.
- Only if we reasonably believe it is necessary to prevent harm to the rights, property, or safety of you, Texo AI, or others.
- In the event of a corporate restructuring or change in our organizational structure or status, such as a merger, acquisition, sale of assets, or to a successor or affiliate. We will ensure that your personal information remains protected in accordance with this Privacy Statement.
Please note that some of our Services may include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal information to any of those third parties, or allow us to share personal information with them, that data is governed by their privacy statements. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
Finally, we may share non-personal information (such as aggregated or de-identified data) in accordance with applicable law. This information cannot be used to identify you.
Information Protection
We implement reasonable and appropriate physical, business, and technical security measures designed to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures are regularly reviewed and updated.
In the event of a security breach that is likely to result in serious harm, we will notify you and the relevant authorities (such as the Office of the Australian Information Commissioner) as required by applicable law, so that you can take appropriate protective steps.
We only keep your personal information for as long as is needed to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. After that, we will securely destroy or de-identify it unless required by law to retain it for a longer period.
Your Rights and Choices
As an Australian business, Texo AI acknowledges your rights under the Australian Privacy Principles (APPs). You may have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or out-of-date personal information.
- Request the deletion of your personal information, subject to certain conditions.
- Opt-out of certain uses of your personal information (e.g., direct marketing).
To exercise these rights, or if you have any questions or concerns about our privacy practices, please contact us using the details provided below.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, through other means (such as a notice on our website or direct communication). We encourage you to review this Privacy Statement periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Statement or our handling of your personal information, please contact us. We will endeavor to respond to your inquiry or complaint in a timely manner. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Email: Hello@TexoAI.com.au
- Address: [Your Business Address - Placeholder]